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Customer service:
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Return/Replacement policy:
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Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-03-21

"I was at the location across town and was fascinated to see a selection of gently used designer handbags. Very cool."


Rep reply posted 2019-03-21
A rep from Gordmans, West Des Moines, StageAM, has responded:

“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”


Verified Gordmans, West Des Moines, IA Shopper
Verified
1/5

2019-03-20

"My general experience was great it always is at this store. Until I get to the checkout and deal with Deborah. She threw the receipt at me and my bags. If she hates her job she shouldnt work there. I love the variety at this store but refuse to come spend my money at this location because of her."


Rep reply posted 2019-03-21
A rep from Gordmans, West Des Moines, StageAM, has responded:

“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. We sincerely hope to earn back your business.”


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-03-20

"All good. Love shopping at Gordmas"


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-03-18

"My experience today was great ... found some fantastic bargains and lots of things for my wish list!"


Verified Gordmans, West Des Moines, IA Shopper
Verified
4/5

2019-02-12

"I typically shop at Gordmans at least a few times a month. The prices are always reasonable. It’s a good environment all around. I sometimes spend 3 hours just finding more and more things I could use for the right price"


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-02-01

"I love Gordmans and the layout is always changing to fit more product and make things more accessible."


Rep reply posted 2019-02-05
A rep from Gordmans, West Des Moines, StageAM, has responded:

“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-28

"I loved that the associate was able to retrieve my receipt by referencing my credit card. Making exchange with no receipt very easy. And Sythanh the associate that helped me was very nice and knowledgeable."


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-28

"I would love a $300 gift card"


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-27

"The associates we're awesome...very friendly and helpful! Great shopping day"


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-25

"I love shopping at gordmans I just wish there was more big and tall selections for my husband."


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-08

"We loved it, Gordmans was very organized."


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-04

"Great, clerk had record of a $10 coupon for me. I had not brought my coupon with me, but she credited it to me."


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2019-01-01

"I absolutely love coming here. Its always a good experience I most every time find what it is that I'm looking for. The prices are marked to sell (typically can't be beat). I have always been a gordmans shopper and will continue to be."


Rep reply posted 2019-01-04
A rep from Gordmans, West Des Moines, StageAM, has responded:

“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”


Verified Gordmans, West Des Moines, IA Shopper
Verified
4/5

2018-12-29

"I love to shop at gordmans! Staff is always friendly and they have a wide variety of clothes to select from. I would just like to see a bigger and better toy and shoe selection. Then I would be able to get everything I need all in one spot!"


Verified Gordmans, West Des Moines, IA Shopper
Verified
5/5

2018-12-28

"it was good, I like to shop at Gordmans, just wish they would carry a few more of the seasonal things that are in at the time. i love to do a little hunting when shopping sometimes."